Returns Policy

Returns & exchanges

Something not right with your order? We will put it right.

If an item arrives damaged, missing or incorrect, tell us within 7 working days of delivery and we will arrange a replacement or a credit note.

WhatsApp usEmail customer service
7 working daysto report an issue
Courier collectionarranged by us
Replacementor credit note
Cash & cardorders covered

What can be returned

Returns and exchanges apply when there is a problem with what you received.

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Damaged items

The product or its packaging arrived damaged.

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Missing items

Something you ordered was not in your parcel.

×

Incorrect items

You received a different product from the one you ordered.

Please note: returned items must be in their original, unopened packaging. Every product we sell is genuine and sourced directly from the manufacturer, and each order goes through several quality checks before it ships.

How to return an item

Four simple steps from reporting the issue to getting it resolved.

1

Contact us

Within 7 working days of delivery, email customerservice@healthana.co or message us on WhatsApp at +973 33282202.

2

Share your details

Send your email, your order number and a photo or video of the product.

3

We collect it

Our courier collects the item within 2–7 working days.

4

Resolution

Once we receive the item in its original, unopened packaging, we issue a replacement or a credit note/voucher.

Returns FAQ

How long do I have to request a return?

You can raise a return or exchange request within 7 working days of delivery.

Which items can be returned?

Products that arrive damaged, missing or incorrect. Items must be in their original, unopened packaging.

Do you collect the item?

Yes. Once your request is accepted, our courier collects the item within 2–7 working days.

How will I get my money back?

Healthana refunds both cash and card payment orders. Once the returned item is received, we issue a credit note/voucher or a replacement.

Need help with an order?

Our customer service team is happy to help.

WhatsApp +973 33282202Contact usShipping & delivery